Help & information

Frequently asked

What is fine bone china?

Fine bone china is a delicate, translucent porcelain, treasured for its strength, warmth and refined finish. Each piece in the collection is crafted to the highest standards to feel light in the hand while wearing beautifully with everyday use.

Where are your pieces made?

Every collection is designed by Michele Gallen in County Donegal and crafted from fine bone china. Artwork, typography and packaging are all thoughtfully considered as one quiet whole.

How should I care for my china?

To keep each piece at its best, gentle handwashing is recommended. Avoid abrasive scourers, sudden changes in temperature, and the microwave. With a little care, your china will remain part of cherished traditions for years to come.

Do you offer gift wrapping?

Yes. Every order arrives thoughtfully wrapped, ready to gift, with a card carrying the words within your chosen range.

Do you ship internationally?

We ship across Ireland, the United Kingdom and internationally. Shipping options and timings are shown at checkout.

What is your returns policy?

If your piece arrives damaged, please contact us within seven days and we will make it right. See our Shipping and Returns page for full details.